Privacy Policy

  1. Notice

    Cloudiro respects privacy and is committed to maintain the confidentiality of personal data we collect and protect privacy of our customers. This policy describes how information is collected from you, what information about you is collected and what we do with the information. This allows you to decide if you would like to provide information to us.

    Cloudiro Pte Ltd (herein referred to as "Cloudiro") collects and stores personal information, including the full name, company name (if applicable), billing address, credit card number and expiration date, email address, and source IP address for all customers. In some cases, photographic proof of identity and credit card credentials may be required prior to customer account activation. Inquiries regarding the collection and use of personal information may be made via email to

  2. Security and Data Integrity

    Customer information is stored in electronic databases. Cloudiro employs industry-standard technical safeguards, including but not limited to encryption of credit card information, password and/or cryptographic key-based authentication controls on servers which store personal information, browser-based SSL encryption, and other storage system access control mechanisms to protect the integrity of internal databases and prevent unauthorized access. Customer information is only stored for the purposes for which it was initially collected. In the case of amendment to this privacy policy, customers will be notified and also has the option to accept or reject the provisions in this policy.

  3. Third Party Disclosure

    Cloudiro transfers personal information to third parties under the following normal business procedures:

    1. Cloudiro discloses the full name, billing address, and credit card account information provided by Customers to a third party merchant processing provider for billing purposes.
    2. Cloudiro does not disclose customer information to other third parties except where required under applicable state and federal laws for purposes of investigation of criminal complaints, or where required by court order.
    3. Cloudiro discloses the billing address, network IP address, and a partial credit card number (for issuing bank identification purposes) as provided by Customers to a third party as part of the sign-up process for fraud detection purposes.

  4. Access

    Customers have access to his/ her own account-specific personal information via Cloudiro's web-based interface for account management. Customers may update their information at any point of time. Customers who cancel their account may request that their personal information be deleted from Cloudiro's databases, with the exception of the following scenarios:

    1. network access logs, which are stored for any duration of time at Cloudiro's discretion,
    2. cases where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by Cloudiro management or law enforcement officials), in which personal information may be retained indefinitely for purposes of ongoing investigation and prevention of fraud recurrence, or
    3. cases where a customer's violation of the Cloudiro Terms of Service has resulted in cancellation of the customer's account, in which personal information may be retained indefinitely for purposes of prevention of further use of Cloudiro's services in the future by the offending individual.

  5. Cookies

    Anonymous usage information on visitors to our site through use of Google Analytics is collected. This service may employ third party tracking cookies to gather anonymous browser, operating system, geographic, and web site navigation information. Usage of our Cloudiro Manager interface requires the acceptance of cookies for login session management purposes.

  6. Unmanaged Service

    Customers bear sole responsibility for maintaining the security of virtual private server (VPS) environments maintained under their accounts. Customers are solely responsible for ensuring compliance with all applicable privacy guidelines and regulations for all jurisdictions in which they may operate with respect to appropriate practices for the collection, storage, and dissemination of personal information using their Cloudiro VPS. Cloudiro will not be held liable for Customer's failure to adopt and/or practice appropriate measures for safeguarding personal information stored within or transmitted through their Cloudiro VPS.

  7. Opt Out Provision

    Customers possess the right to opt out of any use of their personal information which is inconsistent with or beyond the scope of the purposes for which it was initially collected. In the event that, at Cloudiro's discretion, service cannot be continued without customer acceptance of such modifications to the ways in which personal information is collected, customers who wish to opt out of such collection or usage of their personal information will be notified and offered a pro-rated refund of any positive balance on their account with Cloudiro.

  8. Safe Harbor

    Cloudiro complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Cloudiro has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Cloudiro's certification, please visit the U.S. Department of Commerce's Safe Harbor web site.

  9. Enforcement

    Please direct compliance inquiries to Third parties which may be contacted with compliance inquiries included the following:

    • Council of Better Business Bureaus, Inc.
    • BBB EU Safe Harbor
    • 4200 Wilson Boulevard, Suite 800
    • Arlington, VA 22203

    • U.S. Department of Commerce
    • U.S.-EU Safe Harbor Framework
    • 1401 Constitution Avenue, N.W.
    • Room 2003
    • Washington, DC 20230

    • Federal Trade Commission
    • Consumer Response Center
    • 600 Pennsylvania Avenue, NW
    • Washington, DC 20580
  10. Changes

    Amendments to this privacy policy may be made at any time and you should check back frequently for any changes. Cloudiro will never make changes to this policy that result in less protection of your personal information without sending notice. This policy was last updated on January 15, 2013.